SAP Knowledge Base Article - Public

2627913 - Delete or Enhance Signature Types


You want to know how to delete/enhance the signature types available in the system.


SAP Hybris Cloud for Customer

Reproducing the Issue

Step by step:

  1. Go to the Service work centre.
  2. Select the Tickets view.
  3. Open a ticket.
  4. Click the Actions button.
  5. Select the Generate Summary option.
  6. Select the desired form template.
  7. Click the Select Signature Type drop-down field.

You want to delete/enhance the values in this field.


There is no possibility to delete/enhance the values of signature types, as they are predelivered.


This is the expected system behaviour.


Ticket, Signature Type, Enhance, Delete. , KBA , ticket , delete , signature type , enhance , LOD-CRM-SRP-OPM , Output Management , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802