SAP Knowledge Base Article - Public

2628148 - Unauthorized from GetServerInfo for Live Data Connection to SAP Universes in SAP Analytics Cloud (SAC)

Symptom

  • Unauthorized from GetServerInfo for Live Data Connection to SAP Universes in SAP Analytics Cloud (SAC)
  • Error: "MessageClass":"com.sap.csina.cloud.boe.WebiRestException: ErrorCode: RWS 00070\nMessage=Internal server error. (RWS 00070)

Environment

  • SAP Analytics Cloud 2019
  • SAP BOE LIVE DATA CONNECT 2.x or 3.x

Reproducing the Issue

  1. Install SAP BOE Live Data Connect per https://help.sap.com/viewer/8c42716c6977461b8eec8216a28ac1a6/latest/en-US/89f79e1d873c4d7fa2bb65f7de851ffc.html
  2. Browse to https://<Tomcat Host>:<Tomcat Port>/sap/boc/ina/GetServerInfo
  3. Notice the error

Cause

GetServerInfo from SAP BOE LIVE DATA CONNECT does not support interactive login

Resolution

  1. Test SAP BOE LIVE DATA CONNECT per https://help.sap.com/viewer/6be6d1fc887046f7a5e5c1aa52505e86/latest/en-US/14b7943431bb4fb08b73b6ef4f43ab88.html
  2. Test Live Data Connection to SAP Universes in SAP Analytics Cloud
  3. Narrow down issues using trace logs per https://help.sap.com/viewer/6be6d1fc887046f7a5e5c1aa52505e86/latest/en-US/045d76c25e2848c2b33fdfc6d8607935.html
  4. Ensure the prerequisites on the BOE Tomcat are met, specially, re-create the secEnterprise trustedPrincipal.conf configuration
    (creating a new shared secret in case everything else is known to be configured correctly)

See: 2628222

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, live, universe, connect, unauthorized , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

Product

SAP Analytics Cloud 1.0