SAP Knowledge Base Article - Preview

2628152 - VAR-delivered support partner is unable to create, send, view, and close cases for end customers they support - SAP for Me


  • Case authorizations required for VAR-delivered support partner
  • You cannot create, edit, send, view, close cases created for your end blocked customer.
  • Why can't I see cases that I am managing for my end customers?
  • Understand how to assign the authorization to your S-user
  • Understand what this authorization allows
  • Partner S-user ID is missing authorization Customer Incident Management (Partner)



  • SAP for Me
  • Applies to: VAR-Delivered support partners


Customer Incident Management (Partner) ( INCIDENT_P ) , Partner - End Customer Info & Support (S4P_ECBSPT) , KBA , XX-SER-SAPSMP-USR , User Administration , XX-SER-FORME , SAP for Me , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.