SAP Knowledge Base Article - Preview

2628152 - VAR-delivered support partner is unable to create, send, view, and close cases for end customers they support - SAP for Me

Symptom

  • Case authorizations required for VAR-delivered support partner
  • You cannot create, edit, send, view, close cases created for your end blocked customer.
  • Why can't I see cases that I am managing for my end customers?
  • Understand how to assign the authorization to your S-user
  • Understand what this authorization allows
  • Partner S-user ID is missing authorization Customer Incident Management (Partner)


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Environment

  • SAP for Me
  • Applies to: VAR-Delivered support partners

Keywords

Customer Incident Management (Partner) ( INCIDENT_P ) , Partner - End Customer Info & Support (S4P_ECBSPT) , KBA , XX-SER-SAPSMP-USR , User Administration , XX-SER-FORME , SAP for Me , How To

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