2628208 - Facebook Integration Not Working for All Posts

Some posts from Facebook are not replicated to SAP Hyrbis Cloud for Customer even though the import runs are working and other posts are being replicated with no issues.

SAP Cloud for Customer

The posts that are not being replicated are paid campaigns on Facebook side.

Facebook offers the possibility to a business account to send paid campaigns, with different reach options. Such campaigns are handled by a different API by Facebook, one that is not the same Cloud for Customer uses for the integration and hence, such posts are not replicated.

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

KBA , LOD-CRM-SC-SM , Social Media , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions