Symptom
When a Resource is Scheduled for a particular ticket , a visit corresponding to the ticket is expected to be created
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
-
Go to Resource Scheduler Workcenter
- Then to Resource Scheduler View
- Schedule the demand to the available Resource
A visit is expected to be created automatically but it is seen that no visits are created
Cause
An assignment object (ASSIGNMENT_ACTIVITY) will get created corrsponding to every ticket scheduled in resource scheduler work center. Hence visits are not created any more.
Resolution
The assignments created can be viewed from the Assignment work center view in the Resource Scheduler work center.
Keywords
Resource Scheduler, Visit,Assignment,ASSIGNMENT_ACTIVITY,ticket , KBA , resource scheduler , resource , visit , LOD-CRM-IND-IMC , Industrial Machinery & Components , Problem