2628250 - Resource Scheduler Does Not Automatically Create Visits

When a Resource is scheduled for a particular ticket, a corresponding visit is expected to be created automatically. However, the visit is not created.

SAP Cloud for Customer core applications

1. Go to the Resource Scheduler work center.
2. Navigate to the Resource Scheduler view.
3. Schedule a Demand to an available Resource.

Result:
A visit is expected to be created automatically for the scheduled ticket. However, no visit is created.

For each ticket scheduled in the Resource Scheduler work center, an Assignment Object (ASSIGNMENT_ACTIVITY) is created. Therefore, a corresponding Visit is no longer created automatically.

The assignments created can be viewed in the Assignments work center view under the Resource Scheduler work center.

Assignment Object, Demand, Ticket, Visits, Resource Scheduler , KBA , LOD-CRM-IND-IMC , Industrial Machinery & Components , Problem