SAP Knowledge Base Article - Preview

2628299 - CRM IC: Enable Navigation from Interaction Record to Activity Details


  • You want to enable your agents to easily navigate to the activity details view for interaction records
  • You have customized the navigation to the "Activity Details" but the navigation does not take place as expected



  • SAP Customer Relationship Management 7.0
  • SAP enhancement packages for SAP CRM


SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions


KBA , CRM-IC-INR , Interaction Record , Problem

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