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SAP Knowledge Base Article - PreviewSymptom
- You want to enable your agents to easily navigate to the activity details view for interaction records
- You have customized the navigation to the "Activity Details" but the navigation does not take place as expected
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Environment
-
SAP Customer Relationship Management 7.0
- SAP enhancement packages for SAP CRM
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-IC-INR , Interaction Record , Problem
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