SAP Knowledge Base Article - Preview

2628429 - Cannot Complete the Ticket Due to an Error "Send a reply to the requester before setting ticket ABC to status Completed"

Symptom

You are trying to set the Life Cycle Status of the Ticket to 'Completed', however you get the warning message to send a reply to requester.

Error: "Send a reply to the requester before setting ticket ABC to status Completed"


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Due date for response, Service level agreement, ticket, reply, status, completed ; please send a reply to the requester before completing the ticket ; Action CLOSE Not Possible; Action is Disabled , KBA , requester , completed , status , warning , you are not able to close ticket , LOD-LE-CSM-SVL , Service Level Objective , How To

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