Symptom
You create a follow-up service confirmation from a contract and the entered tax details for the items are different in customer contract and service confirmation.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Create a Service based Contract ABC (ABC represents the contract ID).
- Navigate to the Items tab and select the Taxes Subtab of the Line Item DEF (DEF represents the Line Item ID).
- Change the Tax Code manually.
- Click on Release and Confirm Execution.
- In the opening Window enter the Information for Line Item DEF and reference it to the contract ABC.
- Click on View All.
- Navigate to the Services and Spare Parts tab, Taxes Subtab.
- You can see that the entered Tax Code is not the manually adjusted Tax code from the contract.
Cause
This is the expected system behaviour.
-
As contracts are intended as long running documents, the taxation details for each execution can vary.
- In a service confirmation the tax determination is retriggered during creation.
- Thus manually adjusted tax details are not passed from contract to service confirmation.
Resolution
You can manually adjust the Tax Details in the Service Confirmation:
-
Open the Contract ABC.
- Click on Release and Confirm Execution.
- In the opening Window enter the Information for Line Item DEF and reference it to the contract ABC.
- Click on View All.
- Navigate to the Services and Spare Parts tab, Taxes Subtab.
- Change the determined Tax Code manually.
Keywords
Vertrag, Steuercode, Tax Code, Customer Contract, Servicerückmeldung, Service Confirmation, Follow-Up, Folgedokument. , KBA , AP-CCP-CC , Customer Contract , Product Enhancement
Product
SAP Business ByDesign 1802 ; SAP Business ByDesign 1805