You have created an Approval Process for Leads in status Accepted; however when the Lead is in this status, the Action Submit for Approval or Withdraw from Approval is not available.
SAP Cloud for Customer
Reproducing the Issue
Prerequisite: a valid Approval Process for Leads in status Accepted.
Go to the Sales workcenter.
- Go to the Leads view.
- Open any Lead with status Accepted.
- Click Action.
Result: the Action Submit for Approval or Withdraw from Approval is greyed out.
While the status Accepted is available during the set up of the Approval Process, the system does not allow using it within the Approval Process. In the definition of the Approval Process, currently there is no check available to allow the validation whether the selected value is valid or not.
The same applies for the Lead status Declined or Converted.
Please choose another status for the Approval process.
approval process, leads, accepted , KBA , LOD-CRM-LM , Lead Management , Problem