SAP Knowledge Base Article - Public

2629157 - "Authentication window" chrome pop-up does not accept the remote credentials in SAP Analytics Cloud


After incorrect remote connection credentials input, a chrome prompt comes up, and does not accept the correct credentials in SAP Analytics Cloud.


  • SAP Analytics Cloud
  • Live Data Connection
  • Apache Reverse Proxy

Reproducing the Issue

  1. Logon to SAC.
  2. Create a Story based on Live Data Connection. 
  3. Enter the wrong credentials. 
  4. Notice that another "Authentication window" pops-up in the browser. 
  5. Enter the correct credentials. 
  6. Notice that the chrome does not accept the credentials.


The httpd.conf file does not contain the rule which suppresses the browser's default authentication dialog.


If you configuring your remote system to use basic authentication, you can add the following rule to suppress the browser’s default authentication dialog when a user enters incorrect credentials:

<Location /<PATH>/>
Header unset www-authenticate

See Also

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SAP Analytics Cloud 1.0