SAP Knowledge Base Article - Public

2629771 - Welcome email not yet received for SAP Analytics Cloud (SAC)


Welcome email not yet received for in SAP Analytics Cloud (SAC).


SAP Analytics Cloud

Reproducing the Issue

  1. Purchased SAP Analytics Cloud subscription starting May 1st.
  2. On April 10th have not received a welcome email.


Welcome email is not sent until SAP Analytics Cloud tenant is provisioned.


  1. On SAP Analytics Cloud subscription start date the SAP Analytics Cloud tenant will be provisioned.
  2. Once SAP Analytics Cloud tenant is provisioned the Welcome email will be sent.

Please note that due to server overload welcome email may arrive with the delay up to two hours. SAP is working on the solution.

See Also

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SAP Analytics Cloud 1.0