SAP Knowledge Base Article - Public

2629871 - Ways to handle different message status


You are using SAP Hybris Cloud for Customer(C4C), and integrate it with other SAP business suite like SAP ERP/CRM/S4H. For the incoming & outgoing communications in C4C, you might notice various message status in its Web Service Message Monitoring, and want to know their meanings and the appropriate ways to handle them.


SAP Hybris Cloud for Customer


The Web Service Message Monitoring tool in the Administrator center allows you to monitor and process asynchronous/synchronous incoming and outgoing messages as a system.

Bear in mind that erroneous Synchronous messages are displayed in this tool by default, while successful synchronous messages can only be displayed after you activate A2X trace in this monitoring tool. The retention period for both is 30mins.

The following list has a description of different message status:

Message status 1.PNG

You can also see several action buttons on the top:


If a message could not be processed due to temporary issues, for example, locked data or missing master data, click Restart to restart the message communication after you have corrected the error. If the error cannot be corrected, you can cancel the message.

Synchronous messages can only be restarted from the sender system.


It is to stop the processing of a message.

You can only cancel messages with the status Application Error or System Error. Application errors are due to invalid or missing data, whereas system errors are due to configuration or integration issues.

You can’t resend a canceled message. A canceled message is permanently canceled. In such a case, a new transmission needs to be initiated.


Web Service Message Monitoring; Waiting; Cancel; Error , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions