SAP Knowledge Base Article - Preview

2630008 - The Button to Create a New Follow-Up Item in a Phone Call is Greyed Out

Symptom

You want to create a new Follow-Up Item in a Phone Call but the button is greyed out.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Follow-up item, related item, phone call , KBA , cannot , greyed out , grey , gray , LOD-CRM-ACT , Activities , Problem

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