2630111 - Error: 'Could Not Import Data Due To System Issues. Please Create an SAP Incident' in Data Workbench

You are using Data Workbench to Import or Update data in the system and after you upload the file containing the data, you get error:

'Could not import data due to system issues. Please create an SAP case'.

SAP Hybris Cloud for Customer - all its versions.

1. Go to the Data Workbench work center;
2. Click on the Import view;
3. Choose an Object;
4. Click on Next;
5. Select the operation and upload the file;
6. Click on Next again and then click on Import/ Update / Simulate;
7. You get the error 'Could not import data due to system issues. Please create an SAP case'.

The reason for this error is that the file that was uploaded has a mismatch in the Header to Value count, meaning that there are more headers than values or vice-versa.

To check if this is the cause, open the upload file with Notepad++ or similar and count the headers and values. All values are usually comma separated or semi-colon separated. If there is a mismatch, this is the issue. Just copy the headers into a new csv file and add the values to it. This should solve the issue.

Data Workbench, Import, Update, Could not Import Data, Header, Value, upload, error , KBA , LOD-CRM-INT-DWB , Data Workbench , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions