SAP Knowledge Base Article - Preview

2630277 - SAP Marketing: How to clean Fiori UI cache?


After upgrading SAP Marketing On-Premise system to newer version / release, many Apps, Texts, Images, Tiles etc. may not be loading properly.
Or you have applied some support package or SAP note, but you cannot see the changes in your Fiori Launchpad.

Some symptoms may include:

  • Apps in Fiori UI may not be loading.
  • Fiori Icons and Text missing on Fiori Tiles
  • Fiori Icons and Text overlapping on Fiori Tiles

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Marketing On-Premise - All licensed versions


SAP Hybris Marketing 1.2 ; SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP hybris Marketing 1.1


calculate, SAPUI5, application, index, cache, /UI5/APP_INDEX_CALCULATE, SAP Hybris Marketing , KBA , CEC-MKT-SEG , Segmentation , CA-UI5-CTR , SAP UI5 Controls , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-ITC , Installation and technical configuration , Problem

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