SAP Knowledge Base Article - Preview

2630310 - Cannot download software due to S-user errors, login issues, or not authorized error - SAP for Me


  • S-user ID has Software Download authorization, but receives errors while downloading software
  • Not authorized to download software
  • Errors while trying to download software
  • Error downloading software from Download Basket 
  • Unauthorized error for S-User ID with Software Download authorization
  • Repeated Login Prompts for
  • Select download package link and receive error
  • You are not authorized to download this file
  • ERROR: User ID cannot be determined 
  • ERROR: This page can't be displayed 
  • ERROR: You are not authorized to use this application. To download software, you must have the Software Download authorization. To request it, please contact an user administrator in your company.
  • ERROR: User cannot be authenticated. To use the software download application, you need to have a valid S-user ID, which can be generated by a user administrator in your company. An administrator can also assign the required Download Software authorization to the ID. If you don't know your user administrators, contact your local SAP Support Center
  • ERROR: The server is asking for your user name and password. The serverreports that it is from (null)
  • ERROR: A download error has occurred  Please try again. If error still persists, please report an incident under component XX-SER-SAPSMP-SWC. Incident ID: [nnnanann-annn-nnnn-anna-nnaanannnnna]
  • ERROR: You are not authorized to download this file / Please make sure that your company has purchased this software product. If you have a valid license, but still cannot download this file, please report an incident under component XX-SER-SAPSMP-SWC. Incident ID: [nnnanann-annn-nnnn-anna-nnaanannnnna]




Keywords, authentication, 403 Forbidden , Denied error , unauthorized error , not authorized , User Cannot be Authenticated, Launchpad, Software Downloads , download basket , info links , authorization errors , logging in , repeated login prompts , direkter download nicht erlaubt; download nicht möglicher, Fehlermeldung nicht erlaubt; Error: Direct download not allowed , Error: The Download Object X is not visible for User X. Unable to access Related Info links for software package , Authorization errors for download package when selecting links for Info, Content Info, SAP Notes & Side Effects , ERROR: A download error has occurred ,  , KBA , user id cannot be determined , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-FORME , SAP for Me , XX-SER-SWFL-ESD , SAP Electronic Software Delivery , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , Problem

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