2631090 - E-mails that have MIME Content-Type as null and pass through OII are not stored in SAP CRM

• You are using SAP Contact Center integrated to SAP CRM
• ICI e-mail messages go through OII "Online Integration Interface"
• E-mails which have file attachments images encoded in base64 but with mime Content-Type property set as 'null' are not being store properly in CRM
• CRM MIME repository stores the file as an attachment for business object and the attachment if retrieved using the "cl_crm_mcm_mail_ic_attachment=>get_file_content method"
• This occurs even with the correct file extension (for example .jpg, jpeg or png)

• SAP Contact Center 7.0
• SAP Customer Relationship Management 7.0
• SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
• SAP enhancement package 1 for SAP CRM 7.0
• SAP enhancement package 2 for SAP CRM 7.0
• SAP enhancement package 3 for SAP CRM 7.0
• SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

CRM, Customer Relationship Management, Contact Center 7.0 SP07, Integration, Telephony, ICI, CCtr, CRM-CCI, CCI, SCC, CRM-IC-CHA-TEL, BCM, Business Communication Management, Support Pack 7.0, MIME, Content-Type: null; cl_crm_documents=>create_with_table method, cl_crm_mcm_mail_ic_attachment=>get_file_content method; MIME repository, attachment , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BF-ML , Email Management , CRM-IC-CHA , Communication Channels , CRM-BF-COM , Content Management , Problem