Symptom
- Screen freezes in Alert creation screen. It is not possible to navigate away from the screen.
- In the Alert creation screen, there is no response when clicking buttons like 'Insert Attribute'.
- Text editor is not editable.
- When navigating to "Alert Creation" screen,
- SAP S/4HANA for Customer Management 1.0 - Addon for SAP S/4HANA 1709, you can see
- You can see that some Javascript files from BSP component bsp_crm_btfbse cannot be loaded (HTTPWatch or F12) and return 403, instead of return code 200
- Javascript errors like "'DoValidate_BTFEditor' is undefined", "'SetFocus_BTFEditor' is undefined" are displayed if 'Disable Script debugging (Internet Explorer)' is unchecked in IE menu 'Tools' >'Internet Options' > 'Advanced':
- Error for DoValidate_BTFEditor:
- SAP S/4HANA for Customer Management 2.0 - Addon for SAP S/4HANA 1809 and SAP S/4HANA 1909 and higher, you face freezing behavior and the text field for alert text is not shown.
Read more...
Environment
- SAP S/4HANA for customer management 1.0
Product
SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA for customer management all versions
Keywords
CRMCMP_ALERTEDT, AlertEditFieldsView, ERR_ABORTED , KBA , CRM-S4-IC-ALT , S4CRM: Alerts , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.