SAP Knowledge Base Article - Preview

2631113 - How to change Users for on-premise installations listed in My Important Contacts application - SAP ONE Support Launchpad


  • How to change the contact person for an installation 
  • How to transfer important contact roles for installations
  • How to change the Software Recipient role for installations
  • How to transfer the Technical Contact role for an installation
  • Unable to transfer installation roles to a different S-User in portal
  • Unable to transfer critical roles to a different S-User ID in Launchpad



  • SAP ONE Support Launchpad
  • My Important Contacts application
  • APPLIES TO:  On-Premise Solutons
  • DOES NOT APPLY TO: Cloud Solutions


critical roles , SYBD , RC , prm , var , , KBA , important contact , technical contact , software recipient , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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