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2631171 - Server Default printer always selected when using Remote Desktop or Citrix client into a CR for VS application or Crystal Reports Designer


A User is printing from a Windows 2016 Citrix/Terminal Server. The same issue also occurs with Remote Desktop 2016.

When selecting the CR Viewers print button the printer dialog box appears, PrintToPrinter and PrintOutputCOntroller are used in CR Desktop Viewer, the Citrix Servers default printer is always selected.

In previous versions of RDC and Citrix it was the Users default printer that was selected.



  • Crystal Reports, Devloper for Visual Studio
  • Crystal Reports Designer ( not confirmed )
  • Citrix 2016 Server
  • Remote Desktop Communicator


SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports, developer version for Microsoft Visual Studio


Default Printer always selected, cr for vs, Remote Desktop, Citrix Server. , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem

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