SAP Knowledge Base Article - Public

2631186 - Workflow Approval Application Error

Symptom

  • When I try to approve a workflow, I get an Application error
  • Fingerprint Error: be96a02853549e43c00c18055c7b3442cb61183b

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Reproducing the Issue

  1. Create a change to an Employee's Data for that requires a Workflow Approval (example: Promotion, Manager Change, Position Change)
  2. Proxy as the Approver and attempt to Approve the workflow

Result:

Receive an Application Error that includes fingerprint=be96a02853549e43c00c18055c7b3442cb61183b

Cause

This issue is caused by having 'Position Management' enabled without it being fully configured in the system

Resolution

If you are not using Position Management:

  1. Log into the system
  2. Navigate to 'Manage Employee Central Settings'
  3. Scroll down to 'Position Management'
  4. Turn off Position Management
  5. Click Save

Keywords

SFSF, SFEC, SF EC, pos mgmt, position management, app error be96a02853549e43c00c18055c7b3442cb61183b, success factors, wfl, LOD-SF-EC-WFL, Can't approve workflow , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions