Symptom
- When I try to approve a workflow, I get an Application error
- Fingerprint Error: be96a02853549e43c00c18055c7b3442cb61183b
Environment
- SAP SuccessFactors HCM Cloud
- Employee Central
Reproducing the Issue
- Create a change to an Employee's Data for that requires a Workflow Approval (example: Promotion, Manager Change, Position Change)
- Proxy as the Approver and attempt to Approve the workflow
Result:
Receive an Application Error that includes fingerprint=be96a02853549e43c00c18055c7b3442cb61183b
Cause
This issue is caused by having 'Position Management' enabled without it being fully configured in the system
Resolution
If you are not using Position Management:
- Log into the system
- Navigate to 'Manage Employee Central Settings'
- Scroll down to 'Position Management'
- Turn off Position Management
- Click Save
Keywords
SFSF, SFEC, SF EC, pos mgmt, position management, app error be96a02853549e43c00c18055c7b3442cb61183b, success factors, wfl, LOD-SF-EC-WFL, Can't approve workflow , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions