SAP Knowledge Base Article - Public

2631186 - Workflow Approval Application Error


  • When I try to approve a workflow, I get an Application error
  • Fingerprint Error: be96a02853549e43c00c18055c7b3442cb61183b


  • SAP SuccessFactors HCM Cloud
  • Employee Central

Reproducing the Issue

  1. Create a change to an Employee's Data for that requires a Workflow Approval (example: Promotion, Manager Change, Position Change)
  2. Proxy as the Approver and attempt to Approve the workflow


Receive an Application Error that includes fingerprint=be96a02853549e43c00c18055c7b3442cb61183b


This issue is caused by having 'Position Management' enabled without it being fully configured in the system


If you are not using Position Management:

  1. Log into the system
  2. Navigate to 'Manage Employee Central Settings'
  3. Scroll down to 'Position Management'
  4. Turn off Position Management
  5. Click Save


SFSF, SFEC, SF EC, pos mgmt, position management, app error be96a02853549e43c00c18055c7b3442cb61183b, success factors, wfl, LOD-SF-EC-WFL, Can't approve workflow , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions