SAP Knowledge Base Article - Public

2631220 - Taken Total Hours Differs from Total Absence Hours in Employee Time Export


Time Taken Total Hours shown in Time Accounts portlet in Manage Time Off page is different from Total Absence Hours in Employee Time Export


  • SAP SuccessFactors Employee Central 2.0
  • SAP SuccessFactors Employee Central Time Off
  • Manage Time Off (v12 UI)

Reproducing the Issue

1. Go to Manage Time Off page of an employee and take note of the Taken column.

Note: Today's date for the example provided is April 12, 2018.


2. Export the respective time account i.e. Vacation (including dependencies) from Admin Center > Import and Export Data.

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3. Go to Admin Center > Monitor Job then download the exported file once export process is done then open the Employee Time (Time Off Requests) file.

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Take the sum of all the time off requests and note that there is a difference of 112 hours from the Taken Hours shown from the Manage Time Off > Time Accounts portlet.

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This is an expected system behavior.


Total absences shown on Time Accounts portlet will only include total hours taken as of Today's date and will not include future absences. In the example provided, Taken column will only include employee's absences from 12/10/2014 - 01/24/2018. Absences from 04/17/2018 - 06/29/2018 will be shown only as part of the Taken column when today's date is on the start date or after the end date of the last absence entry (06/25/2018 - 06/29/2018).

To include total future absences on Taken column of Time Accounts portlet in Manage Time Off page, Account Details as of can be changed to end date of last future absence entry of the employee.

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Taken Hours, Time Account, Manage Time Off, Time Off Request, Employee Time, Future Absences , KBA , LOD-SF-EC-TIM , Time Off , Problem


SAP SuccessFactors Employee Central all versions