SAP Knowledge Base Article - Public

2631509 - How to assign a Report under Business Analytics Work Center to view Average Availability/Downtime Details in Service Control Center.

Symptom

You are getting an error "You are not authorized to execute report Average Availability/Downtime Details".

Environment

SAP Hybris Cloud for Customer, SAP Business ByDesign.

Reproducing the Issue

  1. Go to Service Control Center Work Center.
  2. Go to System Availability view.

                                    authorisation.png

Cause

Average Availability and Downtime Details Report is not assigned.

Resolution

  1. Go to Business Analytics Work Center.
  2. Find Average Availability.
  3. Click on Go.
  4. Select Average Availability (Current System).
  5. Click on Assign.
  6. Under Work Center: Service Control Center, mark the checkbox of System Availability.
  7. Click on Save.

Repeat the above steps for assigning the report for Downtime Details also.

Keywords

Average Availability Report, Downtime Details Report, System Availability, Service Control Center, Business Analytics, Report. , KBA , average availability (current system). , downtime details(current system). , SRD-CC-CC , Control Centre , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions