2631578 - No Outbound Delivery for Customer Return

Customer Return has been created for a product and intend to replace with another one, however, the system does not generate the option to create an Outbound Delivery from the document.

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Select the Returns view.
3. Search for the ID ABC (ABC represents the ID of the Customer Return).
4. Click the Edit button.
5. Request Outbound Delivery button was missing.

The option to create an Outbound Delivery request from the Customer Return is not available for items returning from a Sales Order.
The Outbound Delivery request is only available for items returning from a Service Order with the aim to be Repaired within user own center. For it to happen, when creating a Customer Return Notification please select the option "Repair at Own Service Center" for the Follow-Up Activity.

This is the system behavior.

To replace the product for the customer or trigger compensation delivery, kindly perform the following steps:

1. Go to the Sales Orders work center.
2. Select the Returns view.
3. Search for the ID ABC (ABC represents the ID of the Customer Return).
4. Click the Edit button.
5. Click the Follow-Up button.
6. Select the option Sales Order.

Help Center Customer Returns Processing

Customer Return; Replacement; Product; Outbound Delivery; Outbound Delivery Request Unavailable , KBA , AP-SLO , Sales Order Processing , How To

SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808