SAP Knowledge Base Article - Public

2631790 - User cannot see anything after logging in to LMS

Symptom

When users log in to LMS, they are not able to see anything.Home tab is missing and the screen appears as blank.

home_missing.png

Environment

SAP Successfactors Learning

Learning Management System(LMS)

Reproducing the Issue

Login to LMS as a user.You will not see the Home tab.

Cause

The user role is missing the workflow.

Resolution

1.Login as an admin to LMS.

2.Go to System Admin>Security>Role Management.

3.Search for the Role that the user has.

4.Click on Edit icon and then click on Workflows.

5.Click on "Add one or more from list" link.

6. Click on "Expand All" link.

7.Select the workflow "Access Home".

8.Click on Add.

9.Click on Apply Changes.

Once you make the above changes, user will be able to see the Home tab.

home_missing1.png

Keywords

Home tab is missing,user cannot see home tab,home,user,blank screen , KBA , LOD-SF-LMS-WOR , Roles & Workflows , Problem

Product

SAP SuccessFactors Learning all versions