SAP Knowledge Base Article - Public

2632511 - Workflow Participant Receives two Email Notifications for the Same Workflow


  • Workflow Email have been customized to be sent to specific participant in the workflow. eg. CC role  such as empoloyee's manager
  • CC Role  (i.e the manager) receives two Emails Notification for the Same Workflow - The customized email and  the standard email, although the standard emails is turned off in the Workflow Email Configuration screen.
  • Why are some recipients receiving more then one workflow notification email?


SAP SuccessFactors Employee Central

Reproducing the Issue


  • All users are on the same language.


  1. Configure a Workflow
  2. Configure Customized Email Notification in Workflow Email Configuration screen
  3. Turn off standard emails is turned off in the Workflow Email Configuration screen. 
  4. Trigger a worflow
  5. CC role will receive two messages (The standard and the customized)


  • CC is the employee's manager, he receives the customized email and the standard email, although it had been turned off in the Workflow Email Configuration screen.


The Expected Behaviour is as follows:

  • The Customized Email Notification must be enabled for all workflow participants for it to work correctly.
  • If email configuration is enabled only for CC role, then standard email will be dispatched too.
  • Customized Email Notification cannot be configured to be sent to selected participants only.


Enable a customized "Workflow Email Notification" for all steps / participants.


Workflow Email Notification, CC Role, SFSF, SFEC, EmpCentrl, WFL, CustomWFLEmail, SF EC, success factors , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions