SAP Knowledge Base Article - Preview

2632511 - Workflow Participant Receives two Email Notifications for the Same Workflow


  • Workflow Email have been customized to be sent to specific participant in the workflow. eg. CC role  such as empoloyee's manager
  • CC Role  (i.e the manager) receives two Emails Notification for the Same Workflow - The customized email and  the standard email, although the standard emails is turned off in the Workflow Email Configuration screen.
  • Why are some recipients receiving more then one workflow notification email?



  • SAP SuccessFactors HCM Cloud
  • Employee Central
  • Workflow Email Configuration


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions


Workflow Email Notification, CC Role, SFSF, SFEC, EmpCentrl, WFL, CustomWFLEmail, SF EC, success factors , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.