2632511 - Workflow Participant Receives two Email Notifications for the Same Workflow

• Workflow Email have been customized to be sent to specific participant in the workflow. eg. CC role  such as empoloyee's manager
• CC Role  (i.e the manager) receives two Emails Notification for the Same Workflow - The customized email and  the standard email, although the standard emails is turned off in the Workflow Email Configuration screen.
• Why are some recipients receiving more then one workflow notification email?

SAP SuccessFactors Employee Central

Pre-Requisites:

• All users are on the same language.

Steps:

1. Configure a Workflow
2. Configure Customized Email Notification in Workflow Email Configuration screen
3. Turn off standard emails is turned off in the Workflow Email Configuration screen. 
4. Trigger a worflow
5. CC role will receive two messages (The standard and the customized)

Results:

• CC is the employee's manager, he receives the customized email and the standard email, although it had been turned off in the Workflow Email Configuration screen.

The Expected Behaviour is as follows:

• The Customized Email Notification must be enabled for all workflow participants for it to work correctly.
• If email configuration is enabled only for CC role, then standard email will be dispatched too.
• Customized Email Notification cannot be configured to be sent to selected participants only.

Enable a customized "Workflow Email Notification" for all steps / participants.

Workflow Email Notification, CC Role, SFSF, SFEC, EmpCentrl, WFL, CustomWFLEmail, SF EC, success factors , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions