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SAP Knowledge Base Article - PublicSymptom
You are using a terminal server environment and want to install the CTI adaptor.
Environment
SAP Hybris Cloud for Customer
Resolution
CTI Adapter based approach is only meant for desktop application. For VM application it is recommended to use widget based integration.
See Also
Please review the following blogs and Help Portal:
What’s New in 1702 – SAP Hybris Cloud for Customer – Call Center Integration in RUI
Keywords
CTI, CTI Integration, Computer Telephony Integration , KBA , computer telephony integration , cti , cti integration , LOD-CRM-LA , Live Activity , Product Enhancement
Product
SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1802
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