SAP Knowledge Base Article - Public

2632645 - CTI Adaptor For Remote Desktop Services


You are using a terminal server environment and want to install the CTI adaptor.


SAP Hybris Cloud for Customer


CTI Adapter based approach is only meant for desktop application. For VM application it is recommended to use widget based integration.

See Also

Please review the following blogs and Help Portal:

What’s New in 1702 – SAP Hybris Cloud for Customer – Call Center Integration in RUI

SAP Hybris Cloud for Service – CTI – Integration Options

Computer Telephony Integration


CTI, CTI Integration, Computer Telephony Integration , KBA , computer telephony integration , cti , cti integration , LOD-CRM-LA , Live Activity , Product Enhancement


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1802