SAP Knowledge Base Article - Public

2632911 - Source Tracking is not working

Symptom

Career Site doesn't track visitors

Environment

 SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to Recruiting Marketing Dashboard
  2. Navigate to Visitors tab
  3. Notice that there is no data/results displayed

Cause

There is a javascript error on either header or footer of the career site which is causing the system not to track the visitors.

Resolution

  1. Access Manage Career Site Builder
  2. Navigate to Global > Settings > Javascript
  3. Double check the Javascript and make sure that the code is correct (has a start and end tags)

Keywords

  • Recruiting Marketing
  • Source Tracking
  • Recruiting Marketing Dashboard
  • Career Site Builder
, KBA , LOD-SF-RMK-REP , Reporting Data & Dashboards , Problem

Product

SAP SuccessFactors Recruiting 1802