SAP Knowledge Base Article - Public

2632958 - Country, Postal Code and State Are Coming In Capital Letters on Sales Quote Preview


On the Sales Quote preview, the data related to country, postal code and state are displayed on capital letters.


SAP Cloud for Customer 1802.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes work view.
  3. Open the Sales Quotes ABC (ABC represents the Sales Quotes ID).
  4. Click Actions.
  5. Click Preview.

Result: In the Sales Quote preview pdf file the Country, Postal Code and State in capital letters.


This is the current system behavior.

In case you need to use custom templates, you may contact your implementation manager to help with such a request or approach the SAP Cloud Service Center directly.

You can find more details about the services offered by the Cloud Service Center on . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea:

See Also

SAP Help Portal - Form Templates.

SAP Blog Community - Custom Form Templates - Tips about hot to use - Form Template Maintenance and Form Template Selection.


Sales Quotes, Form Template, Preview, Capital Letters, Form. , KBA , LOD-LE-CQP , Customer Quote Processing , AP-RC-OUT , Output Management , How To


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Hybris Cloud for Customer add-ins 1711