2633108 - View details in Connector Results is giving Java Error

Symptom

When we click on View Results and "view Details" to see the details of connector run its giving the below error

java.lang.ClassNotFoundException: com.plateausystems.connector.report.impl.Coort.impl.ConnectorReportJob at com.plateau.foundation.module.PlateauModulesClassLoader.loadClass(PlateauModulesClassLoader.java:237) at java.lang.ClassLoader.loadClass(ClassLoader.java:427) at com.plateau.foundation.tenant.TenantDelegatingClassLoader.loadClass(TenantDelegatingClassLoader.java:144) at java.lang.Class.forName0(Native Method) at java.lang.Class.forNameFW(Class.java:288) at java.lang.Class.forName(Class.java:281) at com.plateau.common.core.api.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:95)

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Navigate to System Admin > Connectors > User Connector SF (Or Any Connector) > View Results > View Details, you will see the error

Cause

This issue happens because of the configuration change made to REPORT_SYSTEM to the "Connector Error detail report job class"

Resolution

Navigate to System Admin > Configuration > System Configuration > REPORT_SYSTEM,

Actual value of Connector Error detail report job class should be as below

reportJobClass[InterfaceErrorDetailReport]=com.plateausystems.connector.report.impl.ConnectorReportJob

Keywords

reportJobClass , Connector Error detail report job , connector View Details, View Details Error, lms, learning, , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions