Symptom
When we click on View Results and "view Details" to see the details of connector run its giving the below error
java.lang.ClassNotFoundException: com.plateausystems.connector.report.impl.Coort.impl.ConnectorReportJob at com.plateau.foundation.module.PlateauModulesClassLoader.loadClass(PlateauModulesClassLoader.java:237) at java.lang.ClassLoader.loadClass(ClassLoader.java:427) at com.plateau.foundation.tenant.TenantDelegatingClassLoader.loadClass(TenantDelegatingClassLoader.java:144) at java.lang.Class.forName0(Native Method) at java.lang.Class.forNameFW(Class.java:288) at java.lang.Class.forName(Class.java:281) at com.plateau.common.core.api.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:95)
Environment
Successfactors Learning
Learning Management System
Reproducing the Issue
Navigate to System Admin > Connectors > User Connector SF (Or Any Connector) > View Results > View Details, you will see the error
Cause
This issue happens because of the configuration change made to REPORT_SYSTEM to the "Connector Error detail report job class"
Resolution
Navigate to System Admin > Configuration > System Configuration > REPORT_SYSTEM,
Actual value of Connector Error detail report job class should be as below
reportJobClass[InterfaceErrorDetailReport]=com.plateausystems.connector.report.impl.ConnectorReportJob
Keywords
reportJobClass , Connector Error detail report job , connector View Details, View Details Error , KBA , LOD-SF-LMS-CON , Connectors , Problem