SAP Knowledge Base Article - Public

2633311 - Not Supported Calendar Message ics attachment text

Symptom

When receiving an LMS notification with an .ics attachment, it displays "Not Supported Calendar Message.ics"

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Enable vCalendar attachments utilizing notifications within LMS
  2. Note that some mail platforms or applications like Outlook will show the mentioned displayed text on the attachment.

Cause

The .ics format is an older standard calendar attachment which is still utilized by LMS to support multiple mail platforms. However, newer calendar invites have been developed to meet these newer standards.

Resolution

Continue using the .ics as business needs require understanding the attachment message is just a title or desctiption display text that does not affect the attachment functionality else use the new calendar invite feature, see KBA 2375066 - Class Registration Notification with outlook calendar invite OR .ics as attachment.

See Also

2582695 - Unenrollment notification with ICS instead of VCAL

Keywords

sf, sfsf, lms, Learning, administration, email, mail notification, invite, calendar, block, attachment, message, ical, vcal, vle, , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions