Symptom
When receiving an LMS notification with an .ics attachment, it displays "Not Supported Calendar Message.ics"
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Enable vCalendar attachments utilizing notifications within LMS
- Note that some mail platforms or applications like Outlook will show the mentioned displayed text on the attachment.
Cause
The .ics format is an older standard calendar attachment which is still utilized by LMS to support multiple mail platforms. However, newer calendar invites have been developed to meet these newer standards.
Resolution
Continue using the .ics as business needs require understanding the attachment message is just a title or desctiption display text that does not affect the attachment functionality else use the new calendar invite feature, see KBA 2375066 - Class Registration Notification with outlook calendar invite OR .ics as attachment.
See Also
2582695 - Unenrollment notification with ICS instead of VCAL
Keywords
sf, sfsf, lms, Learning, administration, email, mail notification, invite, calendar, block, attachment, message, ical, vcal, vle, , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem