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SAP Knowledge Base Article - PreviewSymptom
Changing the Service and Support Team of a Ticket to the one that is not checked as Primary erases the Employee from the field Agent.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket ; Processor ; Agent ; Employee ; User ; Org Unit ; Service Unit ; Team ; Service and Support Team , KBA , empty , cleared , LOD-CRM-SRP , Service Request Processing , LOD-LE-RC-PAP , Party Processing , Problem
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