Symptom
You created a Cross/Up/Down Selling Products List and added required and proposed products accordingly.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Sales Quotes view.
- Create a new sales quote and open the document.
- Go to the Products facet.
- Add one required product and save.
Result: The proposed products are displayed in the Recommended Products section as expected.
- Go back to the Products section and edit a field, for instance by changing the product quantity.
Result: The proposed products are displayed in the Recommended Products section have disappeared.
Cause
On Save, the data on the screen are not automatically refreshed for performance reasons.
Resolution
This is currently the expected system behaviour. Please, trigger the refresh action on the Recommended Products section.
Keywords
Cross/Up/Down Selling, Products, Sales Quote Products, Recommended Products, Proposed Products , KBA , LOD-LE-CQP , Customer Quote Processing , How To