Symptom
The District field is not available on the Account Quick Create screen.
Environment
SAP Cloud for Customer core applications
Reproducing the Issue
- Go to the Customer work center.
- Navigate to the Accounts view.
- Select New to create an account.
- The District field is not available on the Account Quick Create screen.
Cause
The District field is not available because it has not been added to the Account Quick Create screen through Adaptation > Edit Master Layout
Resolution
Follow the steps below to add the district field to the Account Quick Create screen:
- Log in to the SAP Sales and Service Cloud system using the HTML5 client.
- Go to the Customer work center.
- Navigate to the Accounts view.
- Select Adapt > Edit Master Layout.
- Select New to open the Account Quick Create screen.
- Hover over any field to display the floating toolbar.
- Select the + icon to add a field.
- Under Additional Fields, select Add Other Fields.
- Select the District field.
- Select Apply.
- Select Adapt > End Layout Changes.
The district field is now available on the Account Quick Create screen.
Keywords
Master Layout, Adaptation, Account Quick Create Screen, District Field , KBA , LOD-CRM-ACC , Account , How To
Product
SAP Cloud for Customer core applications 1.0
SAP Knowledge Base Article - Public