SAP Knowledge Base Article - Public

2634420 - Changes Made in the Form Template Are Not Updated In The Output History or When Resubmitting the Invoice or Sales Document


The changes made within released invoice or sales document, like Customer Information, are not updated in the output history, when resubmitting the document again.


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Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. From the Common Tasks select New Manual Invoice.
  3. Enter the Account name and other mandatory values and choose the View All button.
  4. In the General tab within Customer Information section maintain the value XYZ (XYZ is data from the Customer Invoice).
  5. Click on the Release button.
  6. Go to the Output History tab, the invoice document is generated in which the value XYZ is displayed.
  7. Go to the General tab and change the Customer Information value from XYZ to ABC and Save it.
  8. Go to the Output History tab and click on the Resubmit button.
  9. In the resubmitted invoice document the customer information value is still XYZ and was not changed to the value ABC.


Once the invoice status is released, changes can only be displayed in the Preview but, not in the Output History on resubmitting the document. The changes done prior to release and further releasing the invoice will only be visible in the Output History.


For the changes to be updated in the output document, you need to cancel the invoice and release it again with the required changes.

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. In the Show fields from drop-down list choose All Invoicing Documents and in the Find field enter the ID of the invoice you want to cancel.
  4. Select the Edit button and choose the Cancel button.
  5. In the New Cancelation Invoice a window opens, choose the Save and Release button.
  6. Go to the Invoice Requestsview, search for the document with reference to the corresponding Account name (You can also find under Show fields from drop-down list choosing Today's Invoice Request).
  7. Select the Edit button and go to the General tab.
  8. Change the value for Customer Information from XYZ to ABC and choose the Release button.
  9. A new invoice is created.

In the the output history document for the New Invoice, you can see the changed value ABC for the customer information.


Form Template; Output History; Resubmit; Wrong Template, customer information, PDF, text, update, sales document, sales orders, sales order,  output history, document, update, change, output document , KBA , change , customer invoice , AP-RC-OUT , Output Management , AP-CI-CI , Customer Invoice , How To


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