Symptom
You want to assign a business task to an employee for an already reimbused expense report.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to the Application and User Management Work Center.
- Use the Task Distribution View.
- Click on Business Task Management.
- Highlight the Business Task Your Expense Report XXX was Reimbursed (where XXX stands for the expense report ID).
- Click on Actions.
- Choose Assign Item in the drop down menu.
You see no results displayed and when you search for a user it says No records Found.
Cause
-
This is expected system behavior.
- The business task Your Expense Report XXX was Reimbursed cannot be reassigned or cancelled.
Resolution
-
Go to the Business Configuration Work Center.
- User the Overview View.
- Search for Business Task Management for Expense and Reimbursement Management Activity.
- Highlight the Activity and click on Change Immediately.
- Click on Business Task Management.
- Find Your Expense Report XXX was Reimbursed.
- Untick the box for notifications or set a new expiry date.
We recommend to set the expiry date to 5 days, otherwise it is possible that the system opens an automatic incident.
Keywords
Business Task Management, BTM, expense report, reassign, employee left the company, Benachrichtigung, Spesen, reimbursed, erstattet, Mitarbeiter Untermehmen verlassen , KBA , SRD-FIN-ERM , Travel and Expense Management , Problem
Product
SAP Business ByDesign all versions