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SAP Knowledge Base Article - PublicSymptom
Error when trying to save comments in the calibration session:
"Changes failed. There was an error retrieving data. Please contact support."
Environment
Calibration
Reproducing the Issue
1. In the calibration session, click the dropdown beside the subject name and select "comment".
2. Input comments consisting of more than 4000 charcaters. Click "Done" and then save the calibration session.
The "Changes failed. There was an error retrieving data. Please contact support." error will appear.
Cause
The comment has more than 4000 characters hence the user is unable to save it.
Resolution
The comment option in the calibration session will enable users the option to store comments on each subject.
It has a maximum character limit of 4000. Users will not be able to save the comment if it exceeds the character limit.
Keywords
Comment Box, Calibration Session, Comments, Changes failed. There was an error retrieving data. Please contact support , KBA , LOD-SF-CAL-ADM , Admin Tools, Permissions, Settings , Problem
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