2634646 - Home page - To Do Tile - Finish your profile shows error message

For some users, when Clicking on the "Finish Your Profile" link in Home Page, an application error is displayed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

• SuccessFactors People Profile
• SuccessFactors Home Page

On your home page, click on "Finish your profile", as displayed below:

You will be taken to a screen where the following application error is displayed:

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide:Configuring People Profile                                                                                                                             

     Chapter: People Profile on the Home Page and Prerequisites for People Profile

This is usually caused by some dirty data on the database.

Option 1:

• Please grant the permission General User Permission > Live Profile Access to the affected users. 

if issue still occurring please refer to

Important Note:

The feature of viewing data in the legacy People Profile will reach End of Maintenance on November 15, 2025 and be deleted on November 15, 2025. After this, you'll view data using the new People Profile experience

The login user still gets the notification regarding the past inactive profile. However,  since this feature will be deprecated in the coming release, team would not put effort for the enhancement.

• New : Deprecation of Data Viewing in Legacy People Profile

Please note that the following functions of the legacy People Profile are deprecated and are no longer supported in the latest experience:

• The Notes block: You can use Continuous Feedback of Continuous Performance Management, which provides similar functionality.
• The Overview block
• Print/PDF: Export People Profile as PDF
• Finish Your Profile to-do task on the Home Page
• People Picker: You can use the Global Header search, which provides the same functionality.
• Simple Address Format of Employee Central

Review the documentation about the latest People Profile experience: Latest People Profile

•  2795523 - You do not have permission to view this profile - Employee Profile

Incident,  INC11234146, Finish your profile, Profile Error, HomePage, People Profile, RBP, permission, User Permissions , General User Permission,  Live Profile Access permission, Live Profile Access , KBA , LOD-SF-EP , People Profile , Problem