SAP Knowledge Base Article - Public

2634670 - [SF MOB] - Recruiting Mobile - Failed to load document. Please try again later.


'Failed to load document. Please try again later.' error when viewing resume from mobile application.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. From mobile application, choose an offer detail or job requisition approval
  2. Choose 'View resume' from the attachment, and error will occur



'OData API Application Export' permission is needed to view the attachment from mobile device.


Admin Center > Manage Permission Roles > search and select the user role > Permission > Recruiting Permissions > select the 'OData API Application Export' > Done > Save Changes

See Also

2451071 - Error while opening attachment in mobile time off


Failed to load document, mobile, view resume , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem


SAP SuccessFactors Recruiting all versions