SAP Knowledge Base Article - Public

2634670 - [SF MOB] - Recruiting Mobile - Failed to load document. Please try again later.

Symptom

'Failed to load document. Please try again later.' error when viewing resume from mobile application.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. From mobile application, choose an offer detail or job requisition approval
  2. Choose 'View resume' from the attachment, and error will occur

Capture.JPG

Cause

'OData API Application Export' permission is needed to view the attachment from mobile device.

Resolution

Admin Center > Manage Permission Roles > search and select the user role > Permission > Recruiting Permissions > select the 'OData API Application Export' > Done > Save Changes

See Also

2451071 - Error while opening attachment in mobile time off

Keywords

Failed to load document, mobile, view resume , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem

Product

SAP SuccessFactors Recruiting all versions