2635213 - Synchronization Issue between Org Chart and Position Org Chart

• The information shown in the Position Org. chart differs from the information shown in the Org. Chart, for example number of direct reports;
• Org Chart and Position Org Chart are not synced;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Suite

1. Go to Org Chart and look for a sample affected user
2. Go to Position Org Chart and look for the same sample affected user
   
   You will see different information in both charts for example, number of direct reports or different managers

This is caused by incorrect data in the UDF (User Data File) that is was imported into the system. One of those errors could be leading zeroes associated to the username of the manager, for example: User: [1234] Invalid Manager Id [005678]

The UDF file that is wil be imported should be validated first while performing the Basic Import. You will see the errors you need to correct. For this please open the UDF file in a plain text processor (not Excel).

Once corrected please import the UDF again, then you should see the Org Chart updated with the information required.

How to validate the UDF (.csv) file before importing?

1. Admin Center > Update User Information > Import Employee Data (EC) or Employee Import (Non-EC);
2. In Select the action you want to perform, choose Import Data;
3. Select an entity: Basic Import;
4. Choose the csv file from your computer;
5. Click in Validate Import file Data option and analyze the results.

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Implementing Employee Central Suite

 Chapter: Human Resource Information System (HRIS) Synchronization

Q) Hris sync Job frequency

A) View Post B2305 Release Guide: Managing Scheduled Jobs   

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