SAP Knowledge Base Article - Public

2635213 - Synchronization Issue between Org Chart and Position Org Chart


  • The information shown in the Position Org. chart differs from the information shown in the Org. Chart, for example number of direct reports;
  • Org Chart and Position Org Chart are not synced;


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Org Chart and look for a sample affected user
  2. Go to Position Org Chart and look for the same sample affected user

    You will see different information in both charts for example, number of direct reports or different managers


This is caused by incorrect data in the UDF (User Data File) that is was imported into the system. One of those errors could be leading zeroes associated to the username of the manager, for example: User: [1234] Invalid Manager Id [005678]


The UDF file that is wil be imported should be validated first while performing the Basic Import. You will see the errors you need to correct. For this please open the UDF file in a plain text processor (not Excel).

Once corrected please import the UDF again, then you should see the Org Chart updated with the information required.

How to validate the UDF (.csv) file before importing?

  1. Admin Center > Update User Information > Import Employee Data (EC) or Employee Import (Non-EC);
  2. In Select the action you want to perform, choose Import Data;
  3. Select an entity: Basic Import;
  4. Choose the csv file from your computer;
  5. Click in Validate Import file Data option and analyze the results.

See Also

2227861 - Direct Report Employee is Not Displayed in Org Chart


org chart, position org chart, employee , KBA , LOD-SF-PLT-ORG , Org Chart Issues , How To


SAP SuccessFactors HCM suite all versions