SAP Knowledge Base Article - Preview

2635347 - Workflow Escalation when Job Relationships Change

Symptom

When we change the job relationship - HR Manager, for example - the new HR Manager is not assigned to the workflow which was already triggered while initiating termination of any employee.

However, if the previous HR Manager doesn't take action, the escalation will evaluate the new HR Manager and escalate to their manager - rather than the previous HR Manager who is the one that failed to take action.


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Environment

  • SAP SuccessFactors Employee Central
  • Workflow

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions

Keywords

Workflow, Workflow Escalation, Job Relationship Change. , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , How To

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