Symptom
- Import schedules intermittently fail in SAP Analytics Cloud (SAC).
- Error occurred in SAC agent service: "while trying to load from index 16 of an int array with length 13, loaded from static field sun.until.calendar.basecalendar.accumulated.days.in.month".
Environment
SAP Analytics Cloud.
Reproducing the Issue
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Create several models using an Import Data Connection.
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Schedule these models to refresh and import data at the same time every hour.
>> Observe that some schedules fail intermittently.
Cause
Running multiple import schedules simultaneously puts a high load on the Tomcat server hosting the SAP Analytics Cloud Agent.
Resolution
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Spread out the schedules so they don’t all run at the same time.
- Increase the memory size of the Tomcat server that runs the SAP Analytics Cloud Agent.
See Also
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- KBA: 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
Keywords
EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, data import, import job failure, export job failure. , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem