SAP Knowledge Base Article - Public

2635472 - Import schedules fail intermittently in SAP Analytics Cloud.

Symptom

  • Import schedules intermittently fail in SAP Analytics Cloud (SAC).
  • Error occurred in SAC agent service: "while trying to load from index 16 of an int array with length 13, loaded from static field sun.until.calendar.basecalendar.accumulated.days.in.month".

Environment

SAP Analytics Cloud.

Reproducing the Issue

  1. Create several models using an Import Data Connection.

  2. Schedule these models to refresh and import data at the same time every hour.
    >> Observe that some schedules fail intermittently.

Cause

Running multiple import schedules simultaneously puts a high load on the Tomcat server hosting the SAP Analytics Cloud Agent.

Resolution

  • Spread out the schedules so they don’t all run at the same time.

  • Increase the memory size of the Tomcat server that runs the SAP Analytics Cloud Agent.

See Also

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, data import, import job failure, export job failure. , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

Product

SAP Analytics Cloud 1.0