SAP Knowledge Base Article - Preview

2635689 - Call stays active in the Online Monitoring after being disconnected from the consent IVR


  • You are running SAP Contact Center and have implemented the example consent IVR
  • After a call has disconnected while in the consent IVR, the contact is still displayed as "In Process" in the Online Monitoring website



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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