2635858 - Facing "can not fetch entity information" error while using CPI Integration Query builder (Query Modeler)

When using CPI Integration Query builder / Quer Modeler on CPI WebUI, you observe errors such as:

• "Can not fetch entity information" or "Unable to fetch entity information for xxx specified in the existing query".
• The same job from browser works.
• The error is thrown after clicking on "Finish" after selecting the fields.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors OData APIs
• SAP CPI

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