SAP Knowledge Base Article - Public

2636000 - Depersonalize of a Ticket Gives Errors


Depersonalize feature could be used to delete Sensitive Transactional Documents like Tickets


SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Service Work Center
  2. Then to Tickets View
  3. On the Over View Screen, select any Ticket
  4. Click on Gear Icon and select the Depersonalize Option

The following errrors are displayed:

  • Error during data removal
  • Consistency check resulted in error
  • Veto, data destruction not allowed


Ticket needs to be in closed status to Depersonalize it


Kindly set the Ticket Status to Closed and Depersonalize with above steps


Depersonalize, Ticket, Veto, status, closed , KBA , veto data destruction , ticket , depersonalize , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer 1805