SAP Knowledge Base Article - Public

2636000 - Depersonalize Of A Ticket Gives Errors

Symptom

Depersonalization of a Ticket are giving following errors:

  • Error during data removal
  • Consistency check resulted in error
  • Veto, data destruction not allowed

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Go to Service Work Center
  2. Go to Tickets View
  3. On the Ticket OWL, select any Ticket
  4. Click on Gear Icon and select the Depersonalize Option

Above mentioned error messages are displayed.

Cause

Depersonalize feature could be used to delete Sensitive Transactional Documents like Tickets. Ticket needs to be in closed status in order to Depersonalize it.

Resolution

Set the Ticket Status to Closed and then perform the Depersonalization with above steps.

See Also

2853423 - How to Enable The Mass Action For Depersonalization of Tickets

Keywords

Depersonalize, Ticket, Veto, status, closed , KBA , depersonalize , ticket , veto data destruction , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications all versions