2636000 - Depersonalize Of A Ticket Gives Errors

Symptom

Depersonalization of a Ticket are giving following errors:

Error during data removal
Consistency check resulted in error
Veto, data destruction not allowed

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

Go to Service Work Center
Go to Tickets View
On the Ticket OWL, select any Ticket
Click on Gear Icon and select the Depersonalize Option

Above mentioned error messages are displayed.

Cause

Depersonalize feature could be used to delete Sensitive Transactional Documents like Tickets. Ticket needs to be in closed status in order to Depersonalize it.

Resolution

Set the Ticket Status to Closed and then perform the Depersonalization with above steps.

Keywords

Depersonalize, Ticket, Veto, status, closed , KBA , veto data destruction , ticket , depersonalize , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications all versions