Symptom
You have Integration between C4C and CRM. You are maintaining a Relationship with Sales Data in for a customer account.
However, the relationships are not included in payload of outbound messages.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
-
Go to Customers and select Accounts
- Open an account
- Go to Relationship tab and add the relationship
- Maintain the Sales area for Relationship (Sales org, Distribution Channel, Division)
- Save the account
- The relationships are not part of payload
Cause
The sales area dependent relationship should be part of the payload if the account is assigned to the sales area (sales arrangementexists) that is used in the business partner relationship.
Resolution
Maintain the relationship with same sales area available in "Sales data" tab of account.
Keywords
partner function; sales area; relationship; , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem