SAP Knowledge Base Article - Public

2636023 - Sales Dependent Relationship Are Not Replicated to SAP CRM

Symptom

You have Integration between C4C and CRM. You are maintaining a Relationship with Sales Data in for a customer account.

However, the relationships are not included in payload of outbound messages.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Customers and select Accounts
  2. Open an account
  3. Go to Relationship tab and add the relationship
  4. Maintain the Sales area for Relationship (Sales org, Distribution Channel, Division)
  5. Save the account
  6. The relationships are not part of payload 

Cause

The sales area dependent relationship should be part of the payload if the account is assigned to the sales area (sales arrangementexists) that is used in the business partner relationship.

Resolution

Maintain the relationship with same sales area available in "Sales data" tab of account.

Keywords

partner function; sales area; relationship; , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions