/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
When replying to a Customer Ticket, or using a template in a Sales Document, the selection of an Email Template changes the body of the message, but has no effect on the Email's subject.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1802
Keywords
E-Mail Subject Template Reply Answer not changed ignored, Template, subject, missing, not updated , KBA , LOD-CRM-SRP , Service Request Processing , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)