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- Agents are not receiving e-mails (nor at CDT nor at CRM Interaction Web client) even when they are free
- Issue happens with ERMS pushed e-mails as well as ICI e-mails
- In CEM log file, the following Warning message appears:
- WRN> CHANNEL.CheckInboxForNewMail : Maximum unallocated mail amount exceeded for [GUID], not reading mail server : tasks 64 : allocated 1 : limit 50
SAP Contact Center 7.0
Maximum unallocated unallocated mail amount exceeded e-mail stuck mail server CDT ERMS, ICI e-mail, not allocated , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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