SAP Knowledge Base Article - Preview

2636654 - How to configure Copy Contol for follow-up transactions - Solution Manager


  • Copy of text log into follow-on document
  • Define Copy Control for Transaction Types
  • Create Follow-Up Document
  • Transaction Type Copy Control
  • Specify Copy Control Mapping Rules
  • Outgoing E-Mail is not maintained in Customizing
  • When using Copy button in Incident or ChaRM document not all text types are copied to the target document



SAP Solution Manager


SAP Solution Manager all versions


ChaRM, ITSM, follow on, follow up, ZMCR, ZMMJ, ZMHF, ZMIN, manual e-mail, send e-mail , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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