SAP Knowledge Base Article - Preview

2636654 - How to configure Copy Contol for follow-up transactions - SAP Solution Manager


  • Copy of text log into follow-on document
  • Define Copy Control for Transaction Types
  • Create Follow-Up Document
  • Specify Copy Control Mapping Rules
  • Outgoing E-Mail is not maintained in Customizing
  • When using Copy button in Incident or ChaRM document not all text types are copied to the target document
  • Map partner function from document to follow-up



SAP Solution Manager


SAP Solution Manager all versions


ChaRM, ITSM, follow on, follow up, ZMCR, ZMMJ, ZMHF, ZMIN, manual e-mail, send e-mail, partner, AIC_SETTINGS2 , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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