2636654 - How to configure Copy Contol for follow-up transactions - Solution Manager

Symptom

Copy of text log into follow-on document
Define Copy Control for Transaction Types
Create Follow-Up Document
Transaction Type Copy Control
Specify Copy Control Mapping Rules
Outgoing E-Mail is not maintained in Customizing

Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

ChaRM, ITSM, follow on, follow up, ZMCR, ZMMJ, ZMHF, ZMIN, manual e-mail, send e-mail , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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