SAP Knowledge Base Article - Public

2636748 - Everify Outage April 2018 - Onboarding


Few of the errors which you may encounter while processing the Everify

  • Not able to process Everify
  • Getting an error "UNMAPPED ERROR"
  • Getting a blank white screen
  • Failed to send photo confirmation to DHS
  • Not able to close duplicate case


E-Verify did a huge update over the weekend of April 20th, 2018. Following this upgrade, there are intermittent issues


SuccessFactors continues to work with E-Verify to resolve the issues from their update over the weekend. We've asked for this matter to be escalated within E-Verify and the Department of Homeland Security.


If you would like to contact E-Verify about an activity you need to close, here is the email address and a suggested email template to use:



Subject: [Enter your company name] – E-Verify Modernization Issues


We are unable to complete an E-Verify activity for: [Enter new hire full name]

E-Verify case number (if received in Onboarding): [Enter E-Verify case number from Onboarding]

Start date: [Enter New hire's start date]

We are requesting your immediate assistance to complete this case in a timely manner. 

See Also

E-Verify Production Outage this Weekend April 20th:

E-Verify web service improvements:

E-Verify Outages and Communications/Updates

E-Verify - Ongoing Case Creation Issues?


E-Verify; everify; , KBA , LOD-SF-OBD-EVF , e-Verify , Problem


SAP SuccessFactors Onboarding 1802